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FAQMaking order How can I make an order? Since www.cheap-cigarettes.org is an online store you can place your order online paying by credit card or check. On the Menu page you will find all the available brands. Select a brand and click on it. This will take you to the selected brand family page. Then click on the flavor of your choice. It will be automatically added to your shopping cart. If you want to buy more than one brand or style just select another brand from the "Chose your cigarettes" column and repeat the process. When you are done click "Go To Secure Checkout". You will be taken to Secure Server and you should fill in all the required fields. After that click "Purchase". At this point you will have to proceed with your payment. Your payment will be processed in US Dollars, through a highly secured server designed to keep your identity and payment details private. After you complete ALL STEPS, your order is considered placed. Is there a maximum order? No. The quantity of cigarettes that can be purchased at www.cheap-cigarettes.org is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur. ATTENTION! First time customers are allowed to order not more than 12 cartons. First time customers who want to order a quantity of cigarettes larger than 12 cartons should send us the following documents: a photocopy of the physical credit card front & back (only the first four and the last four digits of the credit card number to be seen) a written statement and signature from the cardholder declaring the order is legitimate Please send the required docs to support@cheap-cigarettes.org Thank you. Please don't forget to quote you order number and your full name in the email message! How can I find out my order status? After you've placed your order at www.cheap-cigarettes.org you will be automatically notified by E-mail when we approve and ship your order. Please, notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and / or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order. About our products Are the cigarettes sold at www.cheap-cigarettes.org first choice? The cigarettes sold at cheap-cigarettes.org are of the highest quality available on the market. We sell brands made in Ukraine. Do you sell other brands of cigarettes? Not currently. The only brands we sell are shown on the Home page. Is there any difference between the white filter and the brown filter Marlboro Lights? Yes. The first are made to match the taste of American smokers while the second are suited to European tastes. Philip Morris does not provide any other information on this matter. According to smokers (and suggestions), the "white filters" may be slightly stronger. There is only one way to find out. Try them! cheap cigarettes Will you be offering other brands in the future? Yes. The number and type of available brands may change in time. Delivery What countries do you deliver to? We deliver to USA only. How long does the delivery take? Delivery times are 9-18 days for cigarettes made in Ukraine. What are your delivery rates? Delivery rate is $6.49/carton. Are the mailing times shown on site guaranteed? No. Air Mail delivery can be affected by mailing problems in the destination US state. But we meet mailing problems so rare that no statistics can be made out of this. If I place an order on Saturday, when my order will be sent? When we receive orders we guarantee to ship them in 2 working days (usually it takes not more than 36 hours). Orders placed on Thursdays are processed on Fridays and shipped on Mondays. Orders placed on Fridays, Saturdays and Public Holidays are processed on the first working day after reception and shipped on the second day. The day and time when your order was packed and shipped you'll receive by special e-mail. Please, notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes . Please don't forget to quote your order number when writing about changes in your order. I bought twelve (6 and 6) cartons of cigarettes one week ago and I have received only one parcel of 6 cartons. Is that normal? Yes. The cartons are shipped in parcels (one parcel contains not more than 6 cartons for King Size and 8 cartons for Slims) within 2 days but in rare cases they reach destination together. The time between the first and the last parcel delivery is in average 5 to 10 days for the United States. Do you deliver by any couriers? (e.g.: DHL, UPS, TNT, etc.) No. We work with the European AirMail only. Can I track my order? No, as the parcels are sent by AirMail there are no trackings. Legality Is it legal to resell cigarettes ordered from cheap-cigarettes.org ? No. This is against the law in any country of the world. Is it illegal to order a large quantity of cigarettes, for example, 50 cartons? The quantity of cigarettes that can be purchased at cheap-cigarettes.org is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell "duty free" cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities. Customs Do you guarantee that no duty will be paid worldwide? We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards. In the USA, parcels containing 200 cigarettes are exempted from taxes. Guarantee Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged? cheap-cigarettes.org offers a 100% money back guarantee covering the price of the cigarettes and shipping costs if, for any reason, the purchase is not deemed satisfactory. Can I withdraw the order placed with your online store? You can withdraw your order within 24 hours of its placement. Does cheap-cigarettes.org use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities? We do not sell or rent your personal information to others. The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping. Does cheap-cigarettes.org have a database containing the customer's credit card details? No. Your personal information will be encrypted and transmitted via secure. Does cheap-cigarettes.org store information on who bought cigarettes online on files? No, we don't store this information. Payments What payment methods do you accept? We accept Credit Cards (Visa only) and eChecks. Can I pay by postal order or money order? No. Unfortunately we accept credit cards and eChecks only. Can I place an order by telephone or Fax? No. You can place your order online only. How to pay by check? Payment by check is a processing service that allows customers to pay for cigarettes over the Internet by check without the need to mail a check. To pay by check please follow the below steps: Get your checkbook. Pull out the next valid check. Copy all information from that check to the last checkout form. Press the "Complete Purchase" button on the last checkout form and wait for the confirmation screen. Write void on your check and keep it with your printed receipt. Make sure to record an entry in your check register for the amount of this check and the check number. You will see this transaction in your monthly bank statement soon. What is your Chargeback policy? We will not tolerate credit card chargebacks and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website as well as having their card blacklisted among processors. If there is a problem we will always seek a solution resulting in either a refund or a reship in line with our structured reship and refund procedure. | ||||||
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